Four steps.One advisor.
From your first message until you have landed.
01
Tell us the trip.
Choose your route and dates, one-way, return or multi-leg, and see the route on a map with the estimated flight time for each aircraft category before you send anything. Add passengers, luggage, pets, catering and ground transfer.
Start a request
02
A named advisor takes it from there.
Your request reaches an advisor the moment you send it, day or night. We look across the operator market, confirm what is genuinely available for your dates, and check each operator's certification and insurance. You receive a short selection, not a list of everything that flies.
03
Read it, accept it.
Compare the options side by side in your account, choose one, and accept the charter agreement on screen. We record who accepted, when, and which version. You pay our service fee by secure link, and settle the charter with the operator by bank transfer, directly.
04
We stay on the trip.
Your agreement, invoice and flight brief are filed in your account, with the schedule in local time, the terminal, your passenger list and the numbers to call on the day. Your advisor stays on the trip until you have landed.
The shapeof a booking
Request sent
You
Advisor assigned
Minutes
Offers ready
Typically 4 h
Agreement & payment
Same day
Flight brief
T-24 h
These are the timings we work to, not a contractual commitment. A complex multi-leg trip or a destination with permit requirements can take longer, and we will tell you so rather than let you wonder.
The thingspeople ask
The prices you see when you search are estimates from our own price engine, there so you know roughly what a trip costs before you ask. A real charter price only exists once an operator commits a specific aircraft to your specific dates, so what we send you is a quotation: a named aircraft, a fixed schedule, a price that holds for a stated period, and an operator who has agreed to fly it. The exception is a jet deal, whose aircraft, date and price are already fixed.
For a straightforward European or regional sector, 48 hours is comfortable and same-day is often possible. Destinations with permit requirements, peak ski weekends and major events need considerably more notice: there the constraint is availability, not price.
The aircraft, the crew, fuel, standard handling and the taxes we can foresee at the time of quoting. Catering beyond the standard offering, ground transport and de-icing are quoted separately or charged at cost. Each offer states what it covers.
Before you accept the charter agreement you can cancel a request freely, from your account. After acceptance the terms of the agreement apply: cancellation scales vary by operator and are set out in the document you accept, before you accept it.
A certificated third-party air carrier. We are a broker: we arrange the flight, and the operator holds the air operator certificate and full operational control. Where the operator's name is not shown on an offer, it is because that operator asks us not to publish it. The certification checks are the same either way.
Usually yes, and it is one of the better reasons to fly private. Tell us in the request: some operators do not accept animals in the cabin, and knowing up front changes which aircraft we canvass rather than causing a problem later.
Far less than most people expect on light jets: baggage volume, not seat count, is the usual constraint. Tell us what you are carrying, especially skis, golf bags or hard cases, and we will size the aircraft to the bags as well as the party.
Yes. When an operator has an aircraft flying empty to reposition, or we have negotiated a charter, we publish it on the Jet Deals page with its route, date, aircraft and fixed price. There is only ever one aircraft behind a deal, so we confirm it is still available before anything is paid.
Offers are issued in euros, US dollars or pounds sterling, and the currency is fixed on the offer: there is no conversion applied afterwards. The price estimates on the request page are in US dollars. The service fee is paid through a secure payment link; the charter price is paid to the operator directly, by bank transfer.
Your documents are stored encrypted and served over expiring private links. Passenger details go to the operating carrier and ground handlers because a flight cannot be arranged without them, and nowhere else. You can export or delete your account from your settings.