Privacy policy

Altora Jet means Altora Jet LLC, a Wyoming limited liability company. For purposes of applicable privacy law, Altora Jet may act as the business, controller or similar responsible entity for personal information collected through the Platform and its brokerage and related services.

This Policy applies to www.altorajet.com, Altora Jet mobile applications, user accounts, charter requests, quotations, bookings, customer service, marketing, payment facilitation, operator/provider onboarding, and communications by email, phone, chat, SMS, messaging applications or other channels. It does not replace the privacy policies of independent air carriers or other third parties that separately determine how they process personal information for their own purposes.

• Identity and contact data: name, email, phone number, billing address, nationality, date of birth and similar identifiers where needed.
• Account data: login information, account preferences, verification status and account activity.
• Charter and trip data: routes, dates, passenger counts, itinerary, preferred aircraft, baggage, pets, catering, ground transport, special requests and trip notes.
• Passenger and travel-document data: passenger names and, where necessary for travel or compliance, passport or identification details, visa or immigration information and related documentation.
• Payment and transaction data: billing records, transaction references, payment status, invoices, proof of payment and limited payment-card information made available by payment processors. Altora Jet does not need to store full card numbers where processing is performed by a compliant third-party payment provider.
• Communications: emails, chat messages, calls, support requests, documents and other correspondence.
• Device and usage data: IP address, browser, device identifiers, operating system, language, timestamps, approximate location derived from IP, pages/screens viewed and interaction logs.
• Precise location: only where a feature requires it and you enable the relevant device permission.
• Compliance and fraud-prevention data: identity-verification results, sanctions screening information, fraud signals, source-of-funds information where appropriate and records required by law.
• Marketing and preference data: subscription choices, campaign interactions and communication preferences.
• Provider data: business contact details, operator/company information, credentials and communications supplied by participating carriers or service providers.

We collect information directly from you; from people booking on your behalf; from air carriers, operators and travel/service providers; from payment and identity-verification providers; from publicly available or commercially available sources where lawful; and automatically through cookies, SDKs, logs and similar technologies.

• Create, verify, secure and manage accounts.
• Receive and evaluate charter requests and source suitable aircraft and operators.
• Prepare quotations, arrange bookings, coordinate flights and provide concierge or trip-support services.
• Share necessary passenger and trip information with the selected operator and service providers.
• Process payments, invoices, refunds, chargebacks and accounting records.
• Prevent fraud, misuse, sanctions violations and security incidents.
• Comply with legal, tax, regulatory, aviation, court and law-enforcement requirements.
• Provide customer support, resolve disputes and enforce agreements.
• Improve, test, secure and analyze the Platform and develop new services.
• Send transactional messages and, where lawful, marketing communications.
• Support business transactions such as financing, reorganization, merger or sale, subject to appropriate safeguards.

Where the GDPR, UK GDPR or similar laws require a legal basis, Altora Jet generally relies on: performance of a contract or steps requested before a contract; compliance with legal obligations; legitimate interests such as operating and securing the Platform, preventing fraud, improving services and managing commercial relationships; consent where required, including certain marketing, cookie or precise-location uses; and, in limited circumstances, protection of vital interests or another basis permitted by law.

Where special-category or similarly sensitive information is processed, Altora Jet will rely on an additional lawful condition where required and will limit such processing to what is reasonably necessary.

• Air carriers and aircraft operators involved in sourcing or performing a requested flight.
• Ground handlers, airports, caterers, ground transport, hotels, security providers and other trip-service vendors when requested or necessary.
• Payment processors, banks and fraud-prevention providers.
• Cloud hosting, communications, customer-support, analytics, mapping, document-signature, identity-verification and cybersecurity providers.
• Professional advisers, auditors, insurers and financing partners under appropriate confidentiality obligations.
• Authorities, regulators, courts, law enforcement or other parties where disclosure is required or reasonably necessary to protect rights, safety, security or legal interests.
• A buyer, investor, lender or successor in connection with a proposed or completed corporate transaction, subject to appropriate safeguards.

Independent air carriers may process passenger, travel, identification and operational information under their own legal obligations and privacy policies. Once information is provided to a Carrier for its own operational, regulatory or safety purposes, that Carrier may act as an independent controller or equivalent responsible party. Altora Jet does not control every use made by an independent Carrier.

Payment transactions may be processed by third-party providers. Altora Jet may receive payment status, transaction identifiers, billing details and limited card metadata but should not receive or retain full payment-card credentials unless expressly stated and appropriately secured.

Altora Jet may use necessary cookies and local storage for authentication, security and core functionality, and may use analytics or advertising technologies where permitted. Where consent is legally required, non-essential technologies will be used only after obtaining the required choice.

Browser "Do Not Track" signals are not interpreted uniformly across the industry. Where applicable law requires recognition of a legally valid opt-out preference signal, such as Global Privacy Control, Altora Jet will honor it as required.

Altora Jet may send marketing by email, SMS, telephone, push notification or other channels where permitted by law. You can opt out using the unsubscribe method provided or by contacting Altora Jet. Opting out of marketing does not stop booking, security, legal or service communications.

Altora Jet may use automated tools, including AI-assisted systems, to support aircraft matching, request classification, customer support, fraud detection, quality control and recommendations. Altora Jet does not intend to make solely automated decisions that produce legal or similarly significant effects on individuals unless disclosed and permitted by applicable law. Where such rights apply, you may request human review or contest qualifying automated decisions.

Some travel information may be considered sensitive under certain laws, including passport or identification numbers, financial information, precise geolocation and information revealing health or accessibility needs. Altora Jet limits use and disclosure of such information to purposes reasonably necessary to provide requested services, comply with law, protect security or other legally permitted purposes.

Because private aviation is international, personal information may be transferred to and processed in countries other than the country where it was collected, including the United States and countries in which a requested flight or service provider is located. Where transfer restrictions apply, Altora Jet will use an appropriate transfer mechanism or other lawful safeguard, such as standard contractual clauses, adequacy mechanisms or legally recognized exceptions.

Altora Jet retains personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and accounting records, handling claims and disputes, preventing fraud, and satisfying legal, tax, aviation or regulatory obligations. Retention periods vary by data type and legal requirement.

Information may be retained longer where reasonably necessary for an active dispute, investigation or legal hold.

Altora Jet uses reasonable administrative, technical and organizational safeguards designed to protect personal information, including access controls, encryption in transit where appropriate, account-security measures, vendor controls and monitoring. No internet transmission, storage system or security program can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your password and account credentials and for notifying Altora Jet promptly of suspected unauthorized access.

Depending on where you live and applicable law, you may have rights to request access to personal information, correction, deletion, restriction, portability, withdrawal of consent, objection to certain processing, opt-out of certain targeted advertising or sale/sharing, limitation of certain sensitive-information uses, and review of certain automated decisions. Rights are subject to legal exceptions, verification requirements and applicable thresholds. Altora Jet will not unlawfully discriminate against you for exercising a privacy right.

Where Altora Jet is subject to the California Consumer Privacy Act ("CCPA") or another U.S. state privacy law, eligible residents may exercise the rights granted by that law. These may include rights to know/access, delete, correct, opt out of sale or sharing/targeted advertising, limit certain uses of sensitive information, obtain portability and appeal certain request decisions.

For purposes of the CCPA, in the preceding 12 months Altora Jet may have collected the categories of personal information described in Section 3, which correspond to the following statutory categories: identifiers (such as name, email and phone number); customer-records information (such as billing address and payment-transaction details); commercial information (such as charter requests and booking history); internet or other electronic network activity (such as device and usage data); geolocation data (approximate location and, only with your device permission, precise location); audio or electronic information (such as calls and messages); professional or employment-related information (for business users and providers); and sensitive personal information (such as passport or identification numbers and precise geolocation). These categories are collected from the sources described in Section 4, used for the purposes described in Section 5, and disclosed for business purposes to the categories of recipients described in Section 7. Retention criteria are described in Section 15.

Altora Jet does not sell personal information for monetary consideration. If Altora Jet engages in advertising or data disclosures that applicable law defines as a "sale" or "sharing", Altora Jet will provide the legally required opt-out mechanism and honor applicable preference signals.

Requests may be submitted through [email protected] or another privacy-request method made available on the Platform. Altora Jet may verify identity and authorization before completing a request. You may use an authorized agent to submit a request where the law allows, subject to verification.

Where GDPR, UK GDPR or similar law applies, you may have rights to access, rectify, erase, restrict processing, object, receive data portability, withdraw consent and lodge a complaint with a competent supervisory authority. Withdrawal of consent does not affect processing already carried out lawfully before withdrawal.

Where Article 27 of the GDPR or of the UK GDPR requires it, Altora Jet will appoint a representative in the European Union and in the United Kingdom to act as a local point of contact for data subjects and supervisory authorities on matters relating to the processing of personal information. The representatives' names and contact details will be stated in this section once appointed:

• EU representative: name and address to be inserted upon appointment.
• UK representative: name and address to be inserted upon appointment.

The appointment of a representative does not affect Altora Jet's own responsibility and liability for personal information under applicable law.

Altora Jet accounts and booking services are intended for adults. Altora Jet does not knowingly permit children to create independent accounts where they lack legal capacity. A parent, guardian or authorized booking party may provide information about a minor passenger where necessary to arrange legitimate travel.

The Platform may link to third-party websites, apps or services. Their privacy practices are controlled by their own operators. Altora Jet is not responsible for third-party privacy practices except as required by law.

If Altora Jet is involved in a merger, financing, acquisition, reorganization, sale of assets or similar transaction, personal information may be reviewed or transferred as part of the transaction, subject to applicable confidentiality and privacy requirements.

Altora Jet may update this Policy to reflect changes in services, technology, legal requirements or business practices. The revised version will display a new effective date. Material changes will be communicated where required by law.

Altora Jet, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Website: www.altorajet.com. Privacy requests: [email protected]. Legal notices: [email protected].