Terms of use (United States)

Altora Jet means Altora Jet LLC, a Wyoming limited liability company. Altora Jet provides private aviation charter brokerage, marketplace and technology services through www.altorajet.com, its mobile applications, communications channels and related software (collectively, the "Platform"). Altora Jet may source aircraft, obtain and present quotations, coordinate charter arrangements, facilitate communications, collect or transmit payments, and provide related concierge or trip-coordination services. Altora Jet does not own, operate, maintain, crew or exercise operational control over any aircraft.

For U.S. charter transactions subject to 14 CFR Part 295, Altora Jet acts in the capacity disclosed for the specific transaction. Depending on the transaction and applicable authorization, Altora Jet may act as an air charter broker/indirect air carrier or, where expressly authorized, as a bona fide agent of the charterer or direct air carrier. The direct air carrier identified for the flight retains operational control and sole responsibility for the aircraft, crew, airworthiness and operation of the flight.

These Terms govern your access to and use of the Platform, your account, your charter requests, and the brokerage, marketplace, payment-facilitation and related services provided by Altora Jet. By creating an account, submitting a request, accepting an offer, signing a booking or charter document, making payment, or otherwise using the Platform, you agree to these Terms.

A contract for Altora Jet's brokerage, arrangement or platform services is separate from the actual air transportation performed by the direct air carrier. Nothing in these Terms transfers operational control of an aircraft to Altora Jet.

"Carrier" or "Direct Air Carrier" means the properly licensed air carrier or foreign air carrier that has operational control of the aircraft and performs the flight. "Charterer" means the person or entity purchasing or arranging the charter. "Charter Request" means a request for aircraft charter or related services. "Quotation" means a price indication or offer presented through Altora Jet. "Booking Confirmation" means Altora Jet's written confirmation that a specific booking has been accepted and the required commercial conditions have been satisfied. "Services" means Altora Jet's brokerage, marketplace, technology, payment-facilitation, communication and trip-coordination services.

Where required by U.S. law, before a contract is entered for a specific flight or series of flights Altora Jet will disclose the corporate name of the direct air carrier that will be in operational control and the capacity in which Altora Jet is acting. Upon request, and where required, Altora Jet will provide additional disclosures concerning relevant business relationships, the total cost, known third-party fees or good-faith estimates, and the existence or absence and limits of any liability insurance held by Altora Jet covering the charterer, passengers or property.

If required information is not known at contracting or later changes, Altora Jet will provide the information within a reasonable time after it becomes available and before departure as required by applicable law. Statutory cancellation or refund rights that cannot lawfully be waived remain unaffected.

Charter Requests must be genuine, accurate and complete. Quotations are subject to aircraft availability, operator approval, crew availability, airport slots, permits, weather, operational restrictions, payment and other conditions stated in the quotation or booking documents.

Unless expressly confirmed in writing, an aircraft image, registration, cabin layout, year, refurbishment detail, amenity, schedule or other listing information is illustrative or indicative and is not a binding guarantee. Equivalent or substitute aircraft may be proposed subject to your approval where required.

Altora Jet does not represent that a specific carrier, aircraft, flight time or routing is secured until a binding commitment with the relevant carrier exists and Altora Jet issues the applicable confirmation.

When you accept a quotation or booking proposal, you may enter into a booking or arrangement agreement with Altora Jet and, depending on the transaction structure, a charter or carriage agreement with the Carrier or have carriage terms incorporated into your booking. In every case, the Carrier is the party that performs the air transportation and retains operational control.

The Carrier is solely responsible for flight safety, crew qualification, aircraft airworthiness, dispatch, routing, fuel decisions, payload, weather decisions, maintenance, operational substitutions and compliance with operating regulations. Altora Jet may coordinate and communicate but does not direct or control those operational decisions.

Prices may include or separately state air transportation, brokerage or service fees, taxes and selected third-party services. Unless expressly identified as fixed and inclusive, amounts may be adjusted for requested itinerary changes or additional costs outside the original scope.

Additional charges may include, without limitation, de-icing or anti-icing, special airport or handling fees, parking or hangar fees, extraordinary fuel costs, permits, slot-related costs, catering upgrades, Wi-Fi, ground transportation, overnight crew expenses, repositioning changes, pet cleaning, special security, customs or immigration charges, and costs caused by passenger-requested changes.

For transactions subject to mandatory U.S. all-in pricing or disclosure requirements, Altora Jet will provide the disclosures required by applicable law.

Payments may be collected by Altora Jet or a third-party payment processor and may include amounts that Altora Jet will remit to Carriers or other service providers. Altora Jet may retain brokerage, service or commission amounts in accordance with the applicable quotation or agreement.

A booking is not confirmed merely because a payment instruction has been submitted. Confirmation may depend on cleared funds, carrier acceptance and issuance of a Booking Confirmation. You authorize Altora Jet and its payment providers to process amounts properly due under the booking documents.

You must not initiate an improper chargeback for a charge that is validly due. Nothing in these Terms restricts any non-waivable cardholder or consumer protection right. Altora Jet may suspend services while a payment dispute is investigated.

Cancellation and change terms will be stated in the applicable quotation, booking confirmation, charter agreement or Carrier terms. Unless required otherwise by law, cancellation charges may become non-refundable once the booking is accepted or costs are committed to the Carrier or other suppliers.

Where a refund is required by 14 CFR Part 295 or other applicable law, Altora Jet will process it within the legally required timeframe. Refunds of third-party amounts may depend on receipt of corresponding funds from the relevant provider except where applicable law requires Altora Jet to refund directly.

You are responsible for providing accurate passenger names, travel documents and requirements; ensuring passports, visas, health documentation and permits are valid; complying with customs, immigration, security, public-health, baggage, dangerous-goods and conduct rules; and promptly notifying Altora Jet of changes. You are responsible for passengers for whom you book and represent that you are authorized to provide their information and instructions.

Special assistance, pets, weapons, unusual baggage, medical equipment or other special requirements must be disclosed in advance and remain subject to Carrier approval and applicable law.

You must be at least 18 years old and legally capable of contracting. Business users represent that they are authorized to bind the business they identify. Account information must be truthful and current.

You may not misuse the Platform, scrape or harvest data, reverse engineer software, circumvent access controls, impersonate others, submit fraudulent requests, interfere with security, use the Platform to violate sanctions or export-control laws, or use information obtained through Altora Jet to unlawfully compete, harass or defraud.

Altora Jet may conduct identity, sanctions, fraud, source-of-funds or compliance checks where appropriate. You represent that your use of the Services and any proposed travel is lawful and does not involve prohibited persons, prohibited destinations or unlawful purposes. Altora Jet may reject, suspend or cancel a request or account where reasonably necessary for legal, regulatory, fraud-prevention, safety, reputational or compliance reasons, subject to any mandatory refund rights.

If Altora Jet introduces you to a Carrier, aircraft source, client or other commercial counterparty, you must not use confidential information obtained through Altora Jet to intentionally bypass Altora Jet in connection with the same or substantially related charter opportunity during any non-circumvention period stated in the applicable booking, provider agreement or separate policy. Pricing, operator identities where not publicly disclosed, commercial terms, contact details and platform communications may constitute confidential commercial information. This section does not restrict pre-existing relationships that can be reasonably documented or rights that cannot lawfully be restricted.

The Platform, software, databases, workflows, text, graphics, trade dress and Altora Jet branding are owned by Altora Jet or its licensors. Altora Jet grants you a limited, revocable, non-exclusive and non-transferable license to use the Platform for its intended purpose. No ownership rights are transferred.

The Platform may integrate or link to Carriers, payment processors, map providers, messaging services, identity-verification providers, analytics services and other third parties. Their services may be governed by separate terms and privacy practices. Altora Jet is not responsible for third-party systems or acts except to the extent liability cannot lawfully be excluded.

Altora Jet does not guarantee uninterrupted availability of the Platform. Neither party will be responsible for delay or failure to perform (other than payment obligations already due) caused by events beyond its reasonable control, to the extent permitted by law, including severe weather, airspace or airport closure, air-traffic-control action, governmental action, war, civil disturbance, epidemic, strike, infrastructure or communications failure, cyber incident or similar events. The affected party will use reasonable efforts to mitigate the impact and resume performance.

Cancellation, rebooking and refund treatment for bookings affected by such events will follow Section 9, the applicable booking documents and applicable law.

To the fullest extent permitted by law, the Platform and Altora Jet Services are provided on an "as available" basis. Altora Jet does not warrant uninterrupted availability, error-free operation, or the accuracy of information supplied by independent third parties. Altora Jet does not guarantee the performance of a Carrier or any specific operational outcome.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you; in that case they apply to the maximum extent permitted by law.

To the fullest extent permitted by law, Altora Jet is not liable for death, personal injury, baggage loss, delay, diversion, cancellation, operational failure, maintenance issue, crew action, or other loss arising from the operation of a flight by a Carrier, except to the extent caused by Altora Jet's own legally actionable conduct and not capable of exclusion.

Altora Jet will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for lost profits, lost business, lost opportunity or reputational loss, except where such exclusion is prohibited by law.

Subject to liabilities that cannot be limited, Altora Jet's aggregate liability arising from its brokerage, platform or arrangement services will not exceed the greater of (a) the brokerage or service fees retained by Altora Jet for the transaction giving rise to the claim, excluding amounts passed through to Carriers or other third parties, and (b) USD 10,000.

Nothing in these Terms excludes or limits Altora Jet's liability for its own fraud or wilful misconduct, for death or personal injury caused by its own negligence where such liability cannot lawfully be excluded, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some of the above limitations may not apply to you; in that case Altora Jet's liability is limited to the maximum extent permitted by law.

To the extent permitted by law, you agree to indemnify and hold harmless Altora Jet, its affiliates and their officers, managers, employees and agents from third-party claims, losses, fines, penalties and reasonable legal costs arising from your fraud, unlawful conduct, material breach of these Terms, inaccurate passenger information, infringement of third-party rights, or instructions that cause Altora Jet to violate applicable law.

Altora Jet's Privacy Policy governs personal information. You consent to transactional communications by email, telephone, SMS, push notification or other channels you provide. Marketing communications will be sent only as permitted by applicable law and may be opted out of without affecting essential service messages.

Altora Jet may suspend or terminate access for breach, fraud risk, non-payment, security concerns, legal or regulatory reasons, or discontinuation of the Services. Termination does not affect accrued payment obligations, confidentiality, intellectual property, liability, indemnity, dispute or other provisions that by their nature survive.

Altora Jet may update these Terms from time to time. Material changes will be communicated by email, through the Platform or by another reasonable method, where practicable at least thirty (30) days before they take effect, and otherwise as required by law.

Your continued use of the Platform or Services after the effective date of updated Terms constitutes acceptance of the updated Terms. If you do not agree to an update, you must stop using the Services before its effective date. Changes will not retroactively alter completed transactions or bookings already confirmed except where required by law or expressly agreed.

PLEASE READ THIS SECTION CAREFULLY.

Informal resolution first. Before starting arbitration or court proceedings, you and Altora Jet agree to first attempt to resolve any dispute informally. The party raising the dispute must send the other party a written notice describing the dispute and the relief requested (for you, by email to [email protected]; for Altora Jet, to the email address associated with your account). The parties will negotiate in good faith for sixty (60) days from receipt of the notice, and arbitration or court proceedings may be started only after that period ends. Any applicable statute of limitations is tolled during this informal-resolution period.

Agreement to arbitrate. Except for eligible small-claims matters, requests for temporary injunctive relief, or matters that applicable law does not permit to be arbitrated, disputes between you and Altora Jet arising from these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under the applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as appropriate. The arbitration will take place remotely unless the parties agree otherwise, and Wyoming law will govern to the extent not preempted by federal law. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Payment of filing, administration and arbitrator fees will be governed by the applicable AAA rules; for consumer disputes, Altora Jet will pay such fees to the extent required by the AAA Consumer Arbitration Rules or applicable law, and where those rules so provide your filing fee will not exceed the cost of filing the claim in a court of competent jurisdiction.

Coordinated filings. If twenty-five (25) or more arbitration demands raising similar claims are filed against Altora Jet by or with the assistance of the same or coordinated counsel or organizations, the parties agree that the demands will be resolved in staged proceedings: the AAA will first administer a set of up to ten (10) bellwether arbitrations selected by the parties, while the remaining demands are held in abeyance with filing fees deferred and applicable limitation periods tolled; following resolution of the bellwether proceedings the parties will engage in a good-faith global mediation before further demands proceed. A court of competent jurisdiction may enforce this paragraph, and any disagreement concerning its application will be decided by a court, not an arbitrator.

Class action waiver. You and Altora Jet agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective or representative proceeding, to the extent such waiver is enforceable. If the class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request (and only that one) will be severed and may proceed in court, while all remaining claims proceed in arbitration.

Opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days after first accepting these Terms. The notice must identify your account and state that you opt out of arbitration.

Except where federal law or the arbitration section applies, these Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. For disputes not subject to arbitration, the parties consent to the state and federal courts having jurisdiction in Wyoming, except where mandatory consumer law requires another forum.

If any provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remainder will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without Altora Jet's written consent; Altora Jet may assign them in connection with an affiliate reorganization, financing, merger, sale or transfer of its business or assets.

These Terms, together with incorporated booking documents and policies, form the agreement concerning the Services. If there is a conflict between the documents forming your agreement, the following order of precedence applies unless expressly agreed otherwise: (1) a signed charter or booking agreement; (2) the Booking Confirmation; (3) the applicable quotation; and (4) these Terms.

Altora Jet, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Website: www.altorajet.com. Legal notices: [email protected].